Frequently Asked Questions
Eyelation is the safety eyewear provider of choice for over 1,500 companies across North America, representing over 500,000 workers across the United States and Canada. When you purchase your safety eyewear from us, you can do so with confidence knowing that you are making the same choice that safety professionals at companies across North America have made for themselves and their workers.
All of the prescription and non-prescription eyewear that we sell is custom made to meet the ANSI Z87.1 standard for industrial safety glasses. We don't carry every frame from every manufacturer. We carefully narrowed down our selection based on data from our industrial customers and only want to provide glasses that work!
What is virtual try-on?
We provide the capability to see what the glasses look like on your face during the purchase process. For progressive or multifocal wearers, we actually require this to be done as it allows us to measure the placement of your bifocal. We do ask that you include your PD on our ecommerce site to help us with the fitting process, but this is not required for our kiosk users at factories across the country.
When will I get my glasses?
Every pair of glasses is custom made to your specifications, and delivery time varies a bit based on your prescription. Glasses are shipped via First Class package with tracking provided to you upon shipment. You should expect your custom-made eyewear within 10 days.
What if I don't like my glasses or they don't fit correctly?
We offer a 30-day satisfaction guarantee. Call 888.308.4713, and we will send you a free shipping label for hassle-free returns. See our Return and Exchange policy for additional information.
Do glasses come with sideshields?
Not all safety glasses need to have sideshields. Some styles are built in such a way that protection from side impact is built into the design. If you select a frame that uses sideshields, we will include 1 pair of removable ones at no charge.
Do you offer a warranty on the lenses?
When Ultra Hard Coating or Anti-Fog coating is purchased, the lenses have a one-year warranty. If the lenses become scratched within one year of purchase, a customer can return them one time to have the lenses replaced.
Can I speak with an optician about my order?
Call 888.308.4713 to speak to an optician or customer service representative. Our office hours are Monday through Friday from 9 am to 6 pm (CST). We also have live chat available during the same hours on our site by clicking the icon in the lower-right hand side of every page on our ecommerce site.
Can I order with an expired prescription?
Eyelation will not process an order with an expired prescription, nor do we allow users to designate their prescription. We need a signed prescription from your doctor which can be easily uploaded during the purchase process. In the event that no expiration date was given on the prescription, the limit is 2 years from the date of exam.
Is eyewear that I purchase here considered OSHA approved safety glasses?
All prescription safety eyewear sold by Eyelation is made to meet the ANSI Z87.1 standard for eye protection.
I live outside the United States. Can I order from Eyelation?
All sales on Eyelation.com are processed in US dollars. We are currently able to ship to Canada. Corporate customers are able to sign up in a variety of regions around the world, and operate on a separate platform. It should be noted that safety requirements for eyewear vary based on country. Eyelation follows the standard of each nation to which we ship eyewear.